Operational Management - 36687 Words

OPERATIONS MANAGEMENT STUDY GUIDE PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT : : : : MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za Copyright  © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher REF: OPS 2013 Operations Management TABLE OF CONTENTS Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Design†¦show more content†¦The assessment strategy will focus on application of theory to practice. SECTION 1 OPERATIONS AND PRODUCTIVITY MANCOSA - MBA Year 1 7 Operations Management CONTENTS ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · Introduction to Operations Management The History of Operations Management Significant Events in the Field of Operations Management Why Study Operations Management? The Functions and Duties of Operations Managers Ten Critical Decisions of Operations Management Operations and Productivity Exciting New Trends in Operations Management Operations in the Service Sector Productivity MANCOSA - MBA Year 1 8 Operations Management LEARNING OBJECTIVES After working through this section you should be able to: ï‚ · ï‚ · ï‚ · ï‚ · ï‚ · Outline the purpose and scope of Operations Management Understand what Operations Managers do Explain the differences between goods and services Calculate the Productivity of your organization Understand how to improve productivity within your organization. MANCOSA - MBA Year 1 9 Operations Management INTRODUCTION TO OPERATIONS MANAGEMENT ï€ ¦ READING Heizer,J. and Render,B. (2011). Operations Management .(10th Edition). New Jersey: Prentice Hall. pp 33-58 Production is the creation of goods and services. 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